FAQs
Answers to common questions about project inquiries, product selection, customization and delivery.
How do I request a product recommendation or project proposal?
Please provide the application, main dimensions, required quantity, available drawings and target schedule. For bridge projects, include the span, design loading and site conditions whenever possible.
Can products be manufactured to drawings?
Bridge formwork, custom-shaped formwork and related components can be discussed against project drawings. Feasibility, production time and commercial terms are confirmed after the technical information has been reviewed.
Do you provide rental, installation or technical support?
Hexin’s scope includes sales, rental, installation and technical support. The available service scope is confirmed according to the project location, product type and site conditions.
How is lead time determined?
Lead time depends on the product type, specifications, quantity, surface treatment, current production schedule and transport requirements. The final schedule is subject to technical and commercial confirmation.
What should I include in an inquiry?
Please include your name, company, phone number or email address, project requirements, available drawings and preferred delivery date. The information submitted through the website is stored in the administration system for follow-up.